Get your copy of the Marketplace Development Platforms Landscape by Forrester

Resources > Webinar

How To Govern Your Third-Party Marketplace Customer Experience

Already registered? Resend my access link

How To Govern Your Third Party Marketplace Customer Experience

About This Event

How do you control the customer experience when relying on 3rd party sellers for part of the sale?

Join Britt Rinker, VP Customer Success & Growth, ​​​Marketplacer and Dylan Bookless, Chief Executive, MedCart Australia.

In this 45-minute webinar, you’ll get answers to questions like:

  • How can a Marketplace strategy help me meet my customer’s rising expectations
  • How to create the best customer experience, with insight from MedCart
  • What factors are dictated by the Marketplace vs. how sellers contribute to CX


And ask your own questions along the way.

Share This Event


Marketplacer is the leading online marketplace platform technology used by businesses and entrepreneurs to create successful online marketplaces. Discover how Marketplacer can achieve your platform’s success now!

Hosted by


Dylan Bookless

Dylan Bookless

CEO @ MedCart Australia

Dylan Bookless is CEO of Medical Tech Startup, MedCart Australia. Dylan has a background in eCommerce and marketplaces having managed global brands on global marketplaces and being a founding team member of the Catch Marketplace when it launched back in 2017. Dylan recently set up an eCommerce function at Asahi lifestyle Beverages before taking on the role at MedCart.



Britt Rinker

Britt Rinker

VP Customer Success & Growth @ Marketplacer

With more than 10 years of combined retail and ecommerce experience in both Australia and the US. Britt brings a 360-degree industry view of customer and product insight, enhancing the company’s deep commitment to guiding customers through strategic eCommerce transformation.