Join Marketplacer and watch your business grow.
If you are a seller, Marketplacer can help you connect to great retailers and marketplace sales channels around the world.
Date of last update: 2 April 2024
In this policy, we, us, our or Marketplacer refers to the Marketplacer group of companies which includes Marketplacer Holdings Limited, a corporation registered in Australia, and its subsidiaries located in Australia, New Zealand, the United Kingdom and the United States.
This policy explains how Marketplacer collects, uses, shares, stores and retains your personal data in connection with our services. Marketplacer offers its platform as a service solution to power the growth of its customers’ e-commerce websites (“customer sites”).
“You” or “your” means you, as the data subject, where we have obtained your personal data directly from you or your employer, or indirectly through our business customers who operate customer sites, suppliers, partners or third parties.
This policy also explains how Marketplacer collects, uses, shares, stores and retains your personal data when you visit our websites www.marketplacer.com or www.marketplacer.com.au.
This policy does not apply to information we collect about businesses or companies, however it does apply to information we process about the people in those businesses or companies to the extent such information is within the scope of applicable privacy laws.
Data protection law in certain jurisdictions differentiates between the “controller” and “processor” of information. For visitors to our websites, platform or services, Marketplacer will generally be the controller of your personal data. Otherwise, Marketplacer is generally the processor of personal data supplied to us by our customers inconnection with the supply of services to those customers and their sellers.
The services we provide may allow you to connect with third party services, for example channel managers, third party eCommerce platforms, payment gateways or analytics services. If you submit any personal data to these services, we are not responsible for any act or omission of that third party, including that party’s use of your data. We encourage you to satisfy yourself as to the privacy practices of a third party before you opt to share your data with them.
If a customer elects to use a third party integration or service together with our services, the customer will be the “controller” and Marketplacer and the relevant third party will respectively act as “processors”. When you use a third party service with our services, (a) any data within Marketplacer’s control will be processed according to the terms of any agreement between us and this Privacy Policy, and (b) any data within the third party’s control will be processed according to the terms of the agreements between you and the third party. You should contact the relevant third party for any issues arising from your use of its services.
In connection with our services and/or websites, we collect and process the following types of personal data:
In some cases, we collect this data through cookies, pixels, tags and similar tracking technologies that create and maintain unique identifiers, as described in our Cookies Policy.
If we engage in joint marketing activities or event sponsorships with third party partners, we may collect personal data about you from these activities. We also allow partners to provide referrals to Marketplacer of individuals whose employers may be interested in learning more about our services. We rely on our partners to obtain your permission before sharing your information with us.
Our website complies with the California Online Privacy Protection Act (CalOPPA) and respects the privacy preferences of our users. We recognize and respond to the “Do Not Track” (DNT) signals sent by web browsers. If you enable the DNT setting in your browser, we will take reasonable steps to disable tracking cookies and refrain from collecting certain types of information about your online activities.
Please note that while we strive to respect the DNT preferences, we cannot guarantee or warrant the effectiveness of these mechanisms across all browsers and devices. Third-party services and content embedded on our website may have their own tracking technologies, and your interactions with those features are subject to their privacy policies.
How to adjust your preferences:
We rely upon a number of legal grounds as outlined in this section to ensure that our use of your personal data is compliant with applicable law.
We use personal data for the purpose of entering into business relationships with our customers, customers, sellers who use our services or participate in the Marketplacer Community, partners, service providers and others, and for the purpose of performing contractual obligations under those contracts.
When we process your data on the basis of legitimate business interests, we take measures and ensure safeguards are in place to protect your rights and interests.
Specifically, we process personal data:
If you consent, we may process your data or share it with third parties for the purposes of marketing, advertising and related analytics.
If our data collection or processing is based on your consent, you may at any time withdraw your consent with effect for the future by email to [email protected].
In limited circumstances, we may process your personal data in order to comply with our financial, regulatory, tax and other legal obligations.
We may share your data with our affiliates (those entities under common control) within the Marketplacer group of companies to provide services you request, such as customer support, marketing, technical operations, and account management.
Community participants.
When you join the Marketplacer Community as a seller, you agree to be contacted by operators who use the service and are seeking new sellers for their eCommerce sites. This means that your business, business contact details and in some cases, products, may be discoverable through searchable directory.
We share your data with our contracted service providers who we engage to perform tasks or provide capabilities on our behalf. For example, Amazon Web Services (AWS) provides hosting services to us.
The organizations that Marketplacer shares personal data with are located throughout the world. If you are in the European Union, some of the countries to which data will be transferred in our use of service providers, such as the United States and Australia, may not have data protection laws as comprehensive or protective as those in your country of residence. When we transfer data from the European Union to other countries, we use legal mechanisms like contracts to make sure there is an adequate transfer mechanism in place.
When you visit our website, or use our services, third parties may store cookies in your browser. If you consent, ad networks may use the information obtained from cookies to target advertising to you, including through behavioural advertising, to measure the effectiveness of advertising and to personalize content and ads you see while visiting sites or apps within their network.
If any Marketplacer group company or substantially all of its assets are acquired by a third party, the personal data held by it will be one of the transferred assets.
AWS servers which we use to supply services to our customers are based in the United States, Australia and the European Union, so if you are an end-user, seller or admin user of a customer site operator using our services, your personal data will generally be processed and hosted in one of these regions as chosen by the customer site operator. We may process and store your data in the selected region, or we may transfer it to other countries in which we have affiliates or service providers.
In general, we keep your data only for the period necessary for the accomplishment of the purposes for which that data was collected, or longer if necessary to fulfill legal or regulatory obligations. We will then de-identify or destroy personal data when no longer required by us.
We may create aggregate, de-identified data derived from data we hold about you (usage data). For example, we may create aggregated, de-identified data for the purpose of improving our services or sharing insights with our customers or partners. None of your usage data will be disclosed to third parties in a non-aggregated or identifiable form.
Depending on data protection laws in your location, you may have rights including:
Your right of access – the right to ask us for copies of your personal data.
Your right to rectification – the right to ask us to rectify personal data you think is inaccurate, and the right to ask us to complete information you think is incomplete.
Your right to erasure – the right to ask us to erase your personal data in certain circumstances.
Your right to restriction of processing – the right to ask us to restrict the processing of your personal data in certain circumstances.
Your right to object to processing – the right to object to the processing of your personal data in certain circumstances.
Your right to data portability – the right to ask that we transfer the personal data you gave us to another organisation, or to you, in certain circumstances.
You can exercise the above rights by contacting us at [email protected]. You also have the right to lodge a complaint with your local supervisory authority, which will vary depending on your location.
You are not required to pay any charge for exercising your rights.
If we need to update this policy from time to time, we will post the changes on this webpage. You can also register to receive updates to our policy by email at [email protected].
It is possible that other more specific Privacy Notices apply to a particular Marketplacer application or service. In such cases, the provisions of that specific Privacy Notice will override the provisions of this Policy but only to the extent of any conflict or discrepancy.
Company Privacy Officer
If you have an enquiry regarding privacy, or you wish to raise a complaint, you can contact our Company Privacy Officer by email at [email protected].
You can also contact us by post at:
Marketplacer Privacy
PO Box 37
Williamstown
VIC 3016 Australia
Data Protection Authorities
If you have any complaints regarding our compliance with our Privacy Policy, please contact our Company Privacy Officer at [email protected].
If you are dissatisfied with our handling of your complaint, please contact the relevant Data Protection Authority in your country. We will cooperate with the Data Protection Authority in your country regarding the investigation and resolution of your complaint, and any specific actions they require for us to comply with our Privacy Policy or applicable law.
If you are a seller, Marketplacer can help you connect to great retailers and marketplace sales channels around the world.