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In this policy, we, us, our or Marketplacer refers to the Marketplacer group of companies which includes Marketplacer Holdings Limited, a corporation registered in Australia, and its subsidiaries located in the United States, Australia and New Zealand.
This policy explains how Marketplacer collects, uses, shares, stores and retains your personal data in connection with our services. Marketplacer offers its platform as a service solution to power our customers’ e-commerce websites (“customer sites”).
“You” or “your” means you, as the data subject, where we have obtained your personal data directly from you or your employer, or indirectly through our business customers who operate customer sites, suppliers, partners or third parties.
This policy also explains how Marketplacer collects, uses, shares, stores and retains your personal data when you visit our websites www.marketplacer.com.
This policy does not apply to information we collect about businesses or companies, however it does apply to information we process about the people in those businesses or companies.
Data protection law in certain jurisdictions differentiates between the “controller” and “processor” of information. For individuals accessing a customer site, the customer site operator, which is our customer, will be the controller of your personal information and Marketplacer will be the processor. For visitors to our websites, Marketplacer will generally be the controller of your personal information.
The services we provide may allow you to connect with third party services, for example payment gateways or analytics services. If you submit any personal data to these services, we will not be responsible for any act or omission of that third party, including that party’s use of your data. We encourage you to satisfy yourself as to the privacy practices of a third party before you opt to share your data with them.
In connection with our services and/or websites, we collect and process the following types of personal data:
In some cases, we collect this data through cookies, pixels, tags and similar tracking technologies that create and maintain unique identifiers, as described in our Cookies Policy.
If we engage in joint marketing activities or event sponsorships with our third party partners, we may collect personal data about you from these activities. We also allow partners to provide referrals to Marketplacer of individuals whose employers may be interested in learning more about our services. We rely on our partners to obtain your permission before sharing your information with us.
We rely upon a number of legal grounds as outlined in this section to ensure that our use of your personal data is compliant with applicable law.
We use personal data for the purpose of entering into business relationships with our customers, partners, service providers and others, and for the purpose of performing contractual obligations under those contracts.
When we process your data on the basis of legitimate business interests, we take measures and ensure safeguards are in place to protect your rights and interests.
Specifically, we process personal data:
If you consent, we may process your data or share it with third parties for the purposes of marketing, advertising and related analytics. If our data collection or processing is based on your consent, you may at any time withdraw your consent with effect for the future by email to [email protected].
In limited circumstances, we may process your personal data in order to comply with our financial, regulatory, tax and other legal obligations
We may share your data with our affiliates (those entities under common control) within the Marketplacer group of companies to provide services you request, such as customer support, marketing, technical operations, and account management.
We share your data with our contracted service providers who we engage to perform tasks or provide capabilities on our behalf. For example, Amazon Web Services (AWS) provides hosting services to us.
The organizations that Marketplacer shares personal data with are located throughout the world. If you are in the European Union, some of the countries to which data will be transferred in our use of service providers, such as the United States and Australia, may not have data protection laws as comprehensive or protective as those in your country of residence. When we transfer data from the European Union to other countries, we use legal mechanisms like contracts to make sure there is an adequate transfer mechanism in place.
When you visit our website, or use our services, third parties may store cookies in your browser. If you consent, ad networks may use the information obtained from cookies to target advertising to you, including through behavioural advertising, to measure the effectiveness of advertising and to personalize content and ads you see while visiting sites or apps within their network.
If any Marketplacer group company or substantially all of its assets are acquired by a third party, the personal data held by it will be one of the transferred assets.
Our servers are based in the United States, Australia and the European Union, so your personal information will generally be processed and hosted in the region chosen by you. We may process and store your data in your region, or we may transfer it to Australia, the United States or to other countries in which we have affiliates or service providers.
In general, we keep your data only for the period necessary for the accomplishment of the purposes for which that data was collected, or longer if necessary to fulfill legal or regulatory obligations. We will then de-identify or destroy personal data when no longer required by us.
We may create aggregate, de-identified data derived from data we hold about you (usage data). For example, we may create aggregated, de-identified data for the purpose of improving our services or sharing insights with our customers or partners. None of your usage data will be disclosed to third parties in a non-aggregated or identifiable form.
Under applicable data protection law, you may have rights including:
Your right of access – the right to ask us for copies of your personal data.
Your right to rectification – the right to ask us to rectify personal data you think is inaccurate, and the right to ask us to complete information you think is incomplete.
Your right to erasure – the right to ask us to erase your personal data in certain circumstances.
Your right to restriction of processing – the right to ask us to restrict the processing of your personal data in certain circumstances.
Your right to object to processing – the right to object to the processing of your personal data in certain circumstances.
Your right to data portability – the right to ask that we transfer the personal data you gave us to another organisation, or to you, in certain circumstances.
You can exercise the above rights by contacting us at [email protected]. You also have the right to lodge a complaint with your local supervisory authority, which will vary depending on your location.
You are not required to pay any charge for exercising your rights.
If we need to update this policy from time to time, we will post the changes on this webpage. You can also register to receive updates to our policy by email at [email protected].
It is possible that other more specific Privacy Notices apply to a particular Marketplacer application or service. In such cases, the provisions of that specific Privacy Notice will override the provisions of this Policy but only to the extent of any conflict or discrepancy.
If you have an enquiry regarding privacy, or you wish to raise a complaint, you can contact our Data Protection Officer by email at [email protected].
You can also contact us by post at:
PO Box 37
VIC 3016 Australia
Data Protection Authorities