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Maximising Revenue Growth Through Successful Marketplace Implementation: Insights From Jarrold



Join us for a webinar with Neil Park, Head Of Ecommerce, Jarrold as he shares his insights on maximizing revenue growth through successful marketplace implementation.

Moderated by Martin Newman, Founder of The Customer First Group and one of the world’s leading authorities on customer centricity & customer experience. During the webinar, we will explore the key triggers and market drivers that led to the establishment of Jarrold’s marketplace, Store Folk. We’ll also discuss their focus on supporting small local businesses and how the Marketplacer platform has helped them take advantage of the online opportunity.


This webinar is targeted at ecommerce decision makers who are responsible for the growth of their retail business. Don’t miss this opportunity to learn from two of the industry’s leading experts.

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Martin Newman

Known as the Consumer Champion and founder of The Customer First Group and Customer Service Action. Martin has been working in the consumer-facing sector for 40 years, heading up multichannel operations for brands such as Burberry, Ted Baker, Intersport, and Harrods. He is a trusted board member and advisor, working with brands including The Scout Store, The Mayborn Group, In Kind Direct, Clearpay, eshopworld, Marketplacer, Wiggle and White Stuff. Author of two best selling books, 100 Practical Ways to Improve Customer Experience and The Power of Customer Experience.  Martin runs a Mini MBA in Customer Centricity in partnership with the Oxford Professional Education Group.


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Neil Park

Neil is of Head of E-commerce at Jarrold, a 250-year-old independent department store located in the heart of Norwich, Norfolk. Throughout his career in retail, Neil has served as a store manager, buyer, and now leading on E-commerce at Jarrold. He considers himself an E-comm “all-rounder” and has successfully led on many diverse projects including, online trading, digital marketing, development of a loyalty program, customer service and creating a marketplace. Under his leadership, Jarrold recently launched a new furniture website, and is currently working on creating a shopping app. Neil serves as a Trustee at the Inclusive Schools Trust.